Terms & Conditions

Age Restriction

It is an offence to sell alcohol to anyone under the age of 18 in the UK.  By placing an order with us online you are confirming you are 18 or older.

If you are buying alcohol for someone else the recipient also must be 18 or older.

Deliveries must be accepted by a person aged 18 or older. If our delivery drivers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Drinking Responsibly

Alcohol is a psychoactive drug that is the active ingredient in drinks such as beer, wine, and distilled spirits.  As a supplier of alcoholic products we promote responsible drinking.  We also refer you to the Drink Aware website for further information www.drinkaware.co.uk


If we are unable to fulfil the whole of your order for any reason and have to replace some items – the items will be substituted and you will be notified via email or phone about any changes to your order. We will always replace items of similar value/type. If there’s more than 3 items that we can’t fulfil with your order, we reserve the right to hold off on your order and contact you for further instructions how you would like to proceed.

If you have placed an order for any items that were on a Pre Order basis, please make a note of the targeted dispatch date.  That date may be subject to change so please check our website for the latest dates. If there are any major delays on pre-ordered items, we will contact you and give an up to date estimate. 

Standard Returns Policy

If goods are to be returned to The Thirsty Duck/Beer Haul., they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. You must however contact us first by email, using; info@thirstyduck.co.uk if you would like to return your goods.  We will then give you a returns number.  Returns received without a returns number may be subject to delays in refund processing.

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform The Thirsty Duck/Beer Haul within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at info@thirstyduck.co.uk. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at info@thirstyduck.co.uk and we will either resend the order, or issue a full refund, whichever is preferable. 

Deliveries will be made Thursday through to Saturday, the timings of which can not be guaranteed.  Deliveries are only available within a 6 mile radius, and are free of charge.  Any orders placed outside this area will be for collection only.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.


VAT at the current rate is included in all online prices.  Both The Thirsty Duck and Beer Haul are registered for VAT under The Thirsty Pine Limited, VAT number GB 288 5640 55.

Privacy, Cookies and Confidentiality

All cookies used in The Thirsty Duck/Beer Haul shop are essential to the operation of the shop and the site is therefore totally compliant with the EU cookie law.

Personal information collected on this site is held off site in a database as part of our online shop. The Thirsty Duck/Beer Haul will not pass on this information to any other person or organisation.

The Thirsty Duck/Beer Haul uses third-party payment gateways and therefore does not store customers’ financial details.